There are several protections in place to prevent utility shutoff. Below is an overview of programs. Visit www.michigan.gov/mpsc/consumer/get-help for more information.
- Low-Income Winter Protection Program
- Protects income-qualified customers against utility shutoff from November 1st to March 31st.
- Senior Citizen Shutoff Protection
- Protects customer 65 years and older from utility shutoff from November 1st to March 31st.
- Medical Emergency Protection
- Provides a 21-day shutoff hold when a customer or member of their household experiences a medical condition that would be made worse by lack of utility service. This protection may be extended up to 63 days per household member and up to a total of 126 days per household.
- Critical Care Protection
- Provides shutoff protection when a disruption of utility service would be immediately life threatening to the customer or a member of their household.
- Active-Duty Military Shutoff Protection
- Provides a 90-day shutoff protection for utility customers and their spouse when either is called to full-time active military service under certain circumstances.
There are several protections in place to prevent utility shutoff. Below is an overview of programs. Visit www.michigan.gov/mpsc/consumer/get-help for more information.
Low-Income Winter Protection Program - Protects income-qualified customers against utility shutoff from November 1st to March 31st.
Senior Citizen Shutoff Protection - Protects customer 65 years and older from utility shutoff from November 1st to March 31st.
Medical Emergency Protection - Provides a 21-day shutoff hold when a customer or member of their household experiences a medical condition that would be made worse by lack of utility service. This protection may be extended up to 63 days per household member and up to a total of 126 days per household.
Critical Care Protection - Provides shutoff protection when a disruption of utility service would be immediately life threatening to the customer or a member of their household.
Active-Duty Military Shutoff Protection - Provides a 90-day shutoff protection for utility customers and their spouse when either is called to full-time active military service under certain circumstances.
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